Carepliance
Version 4 · Last updated 12 April 2026
LevMar Pty Ltd | ABN: 31 689 069 832
IMPORTANT PLEASE READ BEFORE USING THE PLATFORM These Terms constitute a legally binding agreement between you and LevMar Pty Ltd (ABN 31 689 069 832) trading as Carepliance. By registering, accessing, or using the Platform you agree to be bound by these Terms in their entirety. If you do not agree, you must not use the Platform.
NDIS Act 2013 (Cth) | Aged Care Act 2024 (Cth) | Privacy Act 1988 (Cth) | Fair Work Act 2009 (Cth)
1.1 In these Terms, unless the context otherwise requires, the following definitions apply:
Aged Care Act The Aged Care Act 2024 (Cth) and the Aged Care Quality and Safety Commission Act 2018 (Cth), together with all subordinate legislation, quality standards, and guidelines made thereunder, as amended from time to time, including any successor legislation.
Aged Care Framework Collectively: the Aged Care Act 2024 (Cth); the Aged Care Quality Standards; the Aged Care Code of Conduct; the Aged Care Quality and Safety Commission Act 2018 (Cth); Home Care Standards and Commonwealth Home Support Programme guidelines; and all rules, determinations, and instruments made under the Aged Care Act, as amended from time to time.
Agreement The legally binding contract formed between Carepliance and a User upon acceptance of these Terms, together with the Privacy Policy and any additional terms notified to the User from time to time.
Carepliance / We / Us / Our LevMar Pty Ltd (ABN 31 689 069 832) trading as Carepliance, the operator of the Platform, including its directors, officers, employees, agents, and contractors acting on its behalf.
Carepliance ID The unique portable digital identity credential issued to each User upon successful registration and verification on the Platform, displaying the Users verified compliance, credential and or registration status.
The Platform recognises two registered User types:
A Supplier any User who has registered on the Platform under the "I Deliver Care" category, being an individual or entity who offers and delivers care, support, health, or allied services through the Platform. In otherwards, any individual or entity who registers on the Platform to deliver care, support, health, or allied services, including (without limitation) registered nurses, enrolled nurses, personal care workers, support workers, allied health professionals, home care workers, community transport workers, cleaners, gardeners, and any other care-adjacent service provider.
A Provider any User who has registered on the Platform under the "I Require Care" category, being an individual, family member, organisation, coordinator, or any other party seeking to engage a Supplier to deliver care or support services. This includes but is not limited to NDIS participants (self-managed, plan-managed, or agency-managed), Aged Care consumers, home care package recipients, support coordinators, plan managers, and private clients. In otherwards, any person or entity who accesses or uses the Platform, including Suppliers, Providers, and Care Recipients, collectively or individually depending on context.
Care Recipient Any individual receiving care services, including NDIS participants (self-managed, plan-managed, or agency-managed), Aged Care consumers, home care package recipients, and private clients. Care Recipients may sign up and request services directly through the Platform or through their associated Provider or support coordinator who must also be a user on the platform.
Compliance Documents All licences, registrations, checks, certifications, and other credentials required by applicable law or industry standards, including but not limited to those stipulated by the NDIS Quality and Safeguards Commission and the Aged Care Quality and Safety Commission, such as: NDIS Worker Screening Clearances, Working With Children Checks, National Police Certificates, first aid and CPR certifications, professional board registrations, relevant qualifications, and role-specific insurances.
Content Any information, data, text, images, documents, credentials, or other material submitted to, stored on, or transmitted through the Platform by a User.
Fees The platform fee charged by Carepliance on each service engagement, as further described in clause 10. Service fees are agreed directly between Providers and Suppliers on the Platform for each engagement.
Intellectual Property Rights All current and future intellectual property rights, including copyright, trademarks, service marks, patents, registered designs, trade secrets, know-how, and database rights, whether registered or unregistered, in Australia or elsewhere.
Matched Service A care service engagement that results from Carepliance's allocation of a Supplier to a Provider's or Care Recipient's service request through the Platform's matching function.
NDIS Commission The NDIS Quality and Safeguards Commission, the independent regulator of NDIS supports and services in Australia.
NDIS Framework Collectively: the National Disability Insurance Scheme Act 2013 (Cth); the NDIS Practice Standards; the NDIS Code of Conduct; the NDIS (Worker Screening) Act 2018 and applicable state/territory worker screening legislation; the NDIS Pricing Arrangements and Price Limits, as applicable and agreed by each User; and all rules, guidelines, determinations, and instruments made under the NDIS Act, as amended from time to time.
Platform The Carepliance website at www.carepliance.com.au any associated mobile applications, APIs, matching algorithms, verification systems, and all related services, tools, and features operated by Carepliance.
Provider An organisation or individual registered on the Platform as a party that requires care services, including but not limited to registered NDIS providers, Aged Care approved providers, home care package providers, disability support organisations, support coordinators, plan managers, and any related person or organisation engaging Suppliers for the same purposes.
Service Agreement The agreement between a Supplier and a Provider or Care Recipient for the delivery of care services, comprising: (a) these Terms and Conditions; (b) the platform fee disclosed in each User’s account profile; and (c) the service details, communications, and confirmations exchanged through the Platform’s messaging system. The Service Agreement is facilitated through the Platform but is formed directly between the Supplier and the Provider or Care Recipient and is not otherwise governed by the Platform.
Supported Regulatory Frameworks The NDIS Framework, the Aged Care Framework, the Privacy Act 1988 (Cth) including the Australian Privacy Principles, the Fair Work Act 2009 (Cth), the Competition and Consumer Act 2010 (Cth) including the Australian Consumer Law, and all other applicable Commonwealth, state, and territory laws governing the provision of care services in Australia.
Verification The process by which Carepliance reviews, validates, and confirms the authenticity and currency of User information and Compliance Documents submitted by Suppliers, including where applicable by checking information against relevant government registers and regulatory databases.
1.2 In these Terms, unless the context otherwise requires:
Words importing the singular include the plural and vice versa.
References to legislation include all amendments, replacements, and subordinate legislation made thereunder.
Headings are for convenience only and do not affect interpretation.
The word "including" means "including but not limited to".
References to a "person" include an individual, body corporate, partnership, and any other legal entity.
A reference to "dollars" or "$" is to Australian dollars (AUD).
References to "business days" relate to administrative timeframes for notices, complaints, and account processes only. Service delivery may occur on any day of the week including weekends and public holidays.
The Platform is a technology-enabled compliance infrastructure and service allocation platform for Australia's care sector. Carepliance operates as an independent intermediary and facilitator. The Platform enables:
Automated tracking of credential expiry and renewal obligations, with notifications to Suppliers before any document lapses.
Generation of compliance reports for audit, regulatory review, and internal governance purposes.
Carepliance is not, and shall not be deemed to be:
An employer of any Supplier listed on the Platform.
A labour hire agency, recruitment agent, staffing agency, or employment service.
A party to any Service Agreement entered between a Supplier and a Provider or Care Recipient.
Responsible for the delivery, quality, safety, or outcomes of any care services provided under a Service Agreement.
A registered NDIS provider or Aged Care approved provider.
Carepliance's role is to provide the technological infrastructure and matching services that connect verified Suppliers with Providers and Care Recipients, and to verify the currency and authenticity of Compliance Documents submitted by Suppliers.
Carepliance's verification processes are aligned with the standards of the NDIS Quality and Safeguards Commission and the Aged Care Quality and Safety Commission. Carepliance's verification does not constitute formal regulatory endorsement or accreditation by any government body. Providers, Suppliers, and Care Recipients each retain their own independent obligations under applicable law.
A Supplier - I Deliver Care
A Provider - I Require Care
To register for and use the Platform, you must:
Be at least 18 years of age.
Have the legal capacity to enter a binding contract under Australian law.
If registering as a Supplier: (a) hold a current Australian Business Number (ABN); (b) hold, or be actively working toward, all Compliance Documents required for your specific role and service type; (c) have the legal right to perform paid work in Australia, and ensure that any associates or sub-contractors delivering services on your behalf also hold the legal right to work in Australia; and (d) not be subject to any prohibition, banning order, or condition that would prevent your lawful participation in the care sector.
If registering as a Provider, be lawfully authorised to carry on your business activities in Australia, including holding all required registrations, licences, and approvals, and not be subject to any prohibition or banning order that would prevent your lawful participation in the care sector. Where you register on behalf of an actual care recipient you have the legal right to represent such care recipient.
Provide accurate, current, and complete information during registration and always thereafter.
3.3.1 To access the Platform's features, Users must create an account and agree to:
Provide true, accurate, current, and complete information.
Maintain and promptly update account information to keep it accurate and complete.
Maintain the confidentiality of login credentials and not share account access with any other person.
Notify Carepliance immediately via contracts@carepliance.com.au or the Platform's contact form if you become aware of any unauthorised access to your account.
3.3.2 You are solely responsible for all activity that occurs under your account. Carepliance accepts no liability for any loss or damage arising from your failure to maintain the security of your credentials.
3.3.3 Carepliance reserves the right to decline, suspend, or permanently terminate any account registration at its sole discretion where Carepliance has reasonable grounds to believe that registration information is false, misleading, or incomplete. Where Carepliance reasonably suspects criminal conduct, fraud, or a risk to the safety of a vulnerable person, it may report such matters to relevant law enforcement authorities and regulatory bodies as it deems appropriate.
Where a User registers on behalf of an organisation, that User warrants they have authority to bind the organisation to these Terms. The organisation and the individual registrant are jointly and severally liable for compliance with these Terms.
Subject to these Terms, Carepliance grants Users a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for its intended purpose of facilitating the connection, verification, and allocation of care sector Suppliers and Providers in Australia.
Users must not, and must not permit or assist any third party to:
Use the Platform for any unlawful purpose or in violation of any applicable law or regulation.
Submit false, misleading, fraudulent, or inaccurate information, including falsified Compliance Documents or credentials.
Impersonate any person or entity or misrepresent affiliation with any person or entity.
Attempt to gain unauthorised access to any account, system, or network connected to the Platform.
Use automated tools, bots, scrapers, or data mining techniques to extract data from the Platform without Carepliance's prior written consent.
Reverse engineer, decompile, or attempt to derive the source code of the Platform.
Engage in conduct that is discriminatory, harassing, defamatory, threatening, or abusive toward any other User or Carepliance personnel.
Upload, transmit, or distribute any malicious code, viruses, or harmful data.
Circumvent any technological protection measures implemented by Carepliance.
Sub-license, sell, resell, or commercially exploit the Platform or its data without Carepliance's prior written consent.
Engage in Avoidance Conduct (as defined in clause 11) or attempt to circumvent Carepliance's matching, allocation, or payment systems, processes, or procedures.
Use the Platform in any manner that could damage, disable, overburden, or impair the Platform or interfere with other Users' access.
Users are solely responsible for ensuring their use of the Platform complies with all applicable laws, including the NDIS Framework, the Aged Care Act 2024 (Cth), the Privacy Act 1988 (Cth), the Australian Privacy Principles, the Fair Work Act 2009 (Cth), state and territory working with children legislation, and all relevant work health and safety laws.
The Platform facilitates the matching and allocation of verified Suppliers to service requests posted by Providers and Care Recipients. Carepliance does not guarantee that:
Any Supplier will obtain engagement or work through the Platform.
Any Provider or Care Recipient will have a Supplier allocated to every service request.
Any allocation made through the Platform will result in a Service Agreement.
5.2.1 Any Service Agreement entered into between a Supplier and a Provider or Care Recipient is a direct agreement between those parties. Carepliance is not a party to any Service Agreement and accepts no liability for obligations arising under it, including regarding service delivery, remuneration, work health and safety, insurance, or regulatory compliance.
5.2.2 Carepliance verifies each Supplier's Compliance Documents before making that Supplier available on the Platform. While Carepliance takes pride in the rigour of its verification process, Providers and Care Recipients are encouraged to review a Supplier's Carepliance ID and profile for the specific service engagement required.
Carepliance provides messaging tools within the Platform to facilitate contact between Users. Users agree that:
Communications through the Platform must be professional, respectful, and lawful.
Carepliance may monitor communications to the extent permitted by law for safety, compliance, and quality assurance purposes.
The Platform must not be used to solicit personal contact information for the purpose of circumventing the Platform or engaging in Avoidance Conduct (see clause 11).
Suppliers who register on and use the Platform are independent contractors operating their own businesses. Nothing in these Terms shall be construed to create:
An employment relationship between a Supplier and Carepliance.
An employment relationship between a Supplier and any Provider or Care Recipient, unless the parties explicitly agree otherwise in a separate written instrument.
A partnership, joint venture, or agency relationship between any Users.
As an independent contractor, each Supplier is solely responsible for:
All tax obligations arising from their services, including income tax, GST where applicable, and superannuation guarantee obligations if engaging sub-contractors.
Holding and maintaining all required Compliance Documents for their specific service type.
Arranging and maintaining professional indemnity insurance, public liability insurance, and any other insurance required by law or industry standards for their role.
Complying with all applicable laws and regulatory requirements in the delivery of care services.
Their own work health and safety in the delivery of services.
6.3 Suppliers are encouraged to seek independent legal and taxation advice regarding their business structure and working arrangements.
Each Supplier agrees and warrants that they:
Hold a current ABN and all Compliance Documents required by law for their profession and the services they offer.
Will promptly submit updated Compliance Documents to the Carepliance before expiry and will not represent themselves as verified or compliant if any required document has lapsed.
Will immediately notify Carepliance if any Compliance Document is revoked, suspended, made subject to conditions, or otherwise compromised.
Will accurately represent their qualifications, experience, skills, and availability on the Platform always.
Will comply with all obligations under the NDIS Code of Conduct and, where applicable, the Aged Care Code of Conduct and Aged Care Quality Standards.
Hold professional indemnity and public liability insurance appropriate for their profession and the services they deliver.
Will not deliver services they are not qualified, trained, or authorised to deliver.
Consent to Carepliance conducting or facilitating background checks, identity verification, and credential validation as part of registration and ongoing compliance monitoring.
Must report any incident, injury, complaint, or concern arising during service delivery to Carepliance within 24 hours of becoming aware, in addition to any obligations they hold directly with the NDIS Commission or Aged Care regulator.
Take full responsibility to pay all platform fees within the agreed payment timeframe.
Each Provider agrees and warrants that they:
Are registered, accredited, or otherwise lawfully authorised to request, receive and pay for the services for which they engage Suppliers.
Will maintain all required registrations, licences, and approvals, including NDIS registration or Aged Care approval as applicable. Or have the financial ability to pay for a service as a private care recipient.
Will comply with their obligations under the NDIS Practice Standards, Aged Care Quality Standards, and applicable service agreements with the NDIA or the Department of Health and Aged Care.
Hold all required insurances, where applicable, workers' compensation.
Are responsible for their own decisions regarding the engagement of Suppliers.
Are responsible for ensuring any engagement of a Supplier through the Platform is consistent with their NDIS plan, Aged Care package, or other applicable funding arrangement.
Must report any incident, concern, or complaint regarding a Supplier's conduct or service delivery to Carepliance within 24 hours of becoming aware.
Take full responsibility to pay all agreed service fees, including applicable platform fees, within the agreed payment timeframe.
Private care recipients should seek guidance from their plan manager, support coordinator, or legal adviser regarding NDIS plan or Aged Care package obligations.
Carepliance's verification infrastructure is the foundation of the Platform. Before any Supplier is made available on the Platform, Carepliance verifies their submitted information, Compliance Documents against the standards applicable to their nominated service types and professional category. A Supplier holding a verified Carepliance ID has had their credentials assessed and confirmed as meeting the requirements of the NDIS Quality and Safeguards Commission and, where applicable, the Aged Care Quality and Safety Commission.
Carepliance employs industry-standard verification processes and, where available, validates credentials directly against relevant government registers and regulatory databases. This verification infrastructure combined with automated expiry tracking, renewal notifications, and Supplier disclosure obligations constitutes the compliance system Carepliance provides to the market.
Carepliance's verification is conducted against the specific service types and professional category nominated by the Supplier. A verified Carepliance ID reflects the Supplier's compliance status as at the date of last verification. Carepliance operates automated expiry monitoring and renewal reminders to maintain currency. Where a Compliance Document is fraudulently altered or misrepresented by a Supplier, liability for that misrepresentation rests entirely with the Supplier under clause 14.2.
Supplier obligation immediate notification: Suppliers must immediately notify Carepliance at contracts@carepliance.com.au if any Compliance Document expires, is revoked, suspended, or made subject to conditions, or if the Supplier becomes aware of any matter that may affect their compliance status. Failure to notify will result in immediate suspension of the Supplier's account and Carepliance ID and may result in forfeiture of any service fees received during the period of non-disclosure.
To the maximum extent permitted by law, Carepliance acts solely as an intermediary platform and does not provide, supervise, or control any care services. All care services are delivered independently by Suppliers, who are solely responsible for their quality, safety, and outcomes. Carepliance does not warrant or guarantee any care services and, to the extent permitted by law, excludes liability for any loss, damage, injury, or harm arising from such services, except where liability cannot be excluded.
Carepliance acts as the collection and disbursement intermediary for all service payments on the Platform. Providers and Care Recipients are invoiced by Carepliance for the agreed service amount inclusive of the applicable platform fee and GST where applicable. Carepliance collects the total payment, deducts the platform fee, and remits the net amount to the Supplier within the agreed disbursement timeframe.
All payments are processed via Carepliance's approved third-party payment processors. By providing payment details, you authorise Carepliance and its payment processors to charge your nominated payment method.
All amounts are in Australian dollars. Unless otherwise stated, amounts are inclusive of GST where applicable under the A New Tax System (Goods and Services Tax) Act 1999 (Cth). Carepliance will issue a valid tax invoice upon request.
Carepliance’s obligation to remit payment to a Supplier is conditional upon receipt of cleared funds from the relevant Provider or Care Recipient, and Carepliance is not obliged to advance any payments. All Providers and Care Recipients must pay for services within a maximum of 14 days from the invoice date, and no agreed or exceptional payment arrangement may exceed 21-day period.
If any amounts payable to Carepliance are not paid by the due date, Carepliance reserves the right to suspend Platform access, charge interest at 10% per annum (calculated daily), and recover reasonable debt collection costs from the defaulting User.
Carepliance charges a platform fee on each service engagement. Service fees are agreed directly between Providers and Suppliers on the Platform for each engagement. Carepliance's platform fee is applied to those agreed amounts. Full details of how the platform fee applies to each User type are available within your account profile.
10.1 Carepliance reserves the right to vary its platform fee rates at any time with reasonable notice to Users in accordance with clause 19. Continued use of the Platform after a fee change takes effect constitutes acceptance of the updated rates.
Carepliance invests significant resources in verifying Suppliers, facilitating matches, and operating the Platform. It is a condition of use that service relationships originating from Platform connections are transacted through the Platform.
"Avoidance Conduct" means any conduct by a User designed or intended to circumvent Carepliance's Platform or fee structure, including:
Engaging or contracting with a Supplier or Provider identified or introduced through the Platform, outside of the Platform and without paying applicable platform fees.
Soliciting a Supplier or Provider identified through the Platform to enter a service arrangement independently of the Platform.
Using Platform communications to exchange personal contact details for the purpose of taking a service relationship off-Platform.
Using the Platform's matching or allocation function to identify Suppliers or Providers, then engaging those parties through a different channel to avoid platform fees.
Any other conduct designed to deprive Carepliance of its entitlement to fees in respect of a service relationship that originated from the Platform.
If a User engages in Avoidance Conduct, Carepliance may:
Immediately suspend or terminate the User's account.
Invoice the User for the full platform fees that would have been payable had the engagement occurred through the Platform.
Pursue any other remedies available at law or in equity, including damages for breach of contract.
This clause does not apply to service relationships that existed between a Supplier and a Provider or Care Recipient prior to and independently of their registration on the Platform, provided such pre-existing relationship can be demonstrated to Carepliance's reasonable satisfaction.
Users may delete their account at any time by contacting Carepliance. Account deletion takes effect once all outstanding obligations including any unpaid fees have been settled in full. No refund will be provided for any fees already paid, except as required by the Australian Consumer Law.
Cancellation of allocated services between Suppliers and Providers or Care Recipients is governed by the terms of the relevant Service Agreement. Carepliance is not responsible for any cancellation fees or costs arising between those parties.
Nothing in these Terms removes or limits any right, remedy, guarantee, or warranty you have under the Australian Consumer Law.
To the maximum extent permitted by law, Carepliance shall not be liable for:
Any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, profit, goodwill, data, or opportunity.
Any loss or damage arising from the acts or omissions of Suppliers, Providers, or Care Recipients in connection with care services.
Any loss arising from a Supplier's failure to hold, maintain, or disclose current Compliance Documents after verification has been completed.Any loss arising from system outages, downtime, cyberattacks, or technological failures beyond Carepliance's reasonable control.
To the maximum extent permitted by law, Carepliance's total liability to any User for all claims arising out of or in connection with these Terms or the Platform shall not exceed the greater of: (a) the total fees paid by that User to Carepliance in the twelve months immediately preceding the event giving rise to the claim; or (b) AUD $500. This cap reflects the nature of Carepliance as a platform intermediary Carepliance is not the service provider and does not control the delivery of care services.
The limitations in this clause do not apply to: (a) personal injury or death caused by Carepliance's own negligence; (b) fraud or fraudulent misrepresentation by Carepliance; or (c) any liability that cannot be lawfully limited under the Australian Consumer Law or other applicable legislation.
Each User agrees to indemnify, defend, and hold harmless Carepliance, its directors, officers, employees, agents, and related bodies corporate from and against all claims, demands, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:
The User's breach of any provision of these Terms.
The User's breach of any applicable law or regulation.
Any care services provided or failed to be provided by a Supplier, whether or not facilitated through the Platform.
Any claim by a Care Recipient, participant, Aged Care consumer, or third party arising from care services arranged through the Platform.
The User's submission of false, misleading, or fraudulent information to the Platform.
Any infringement by the User of any third party's Intellectual Property Rights.
Suppliers specifically indemnify Carepliance against any claim, liability, regulatory fine, penalty, or sanction meaning any demand for compensation, payment, or enforcement action brought by any person including a Care Recipient, Provider, government authority, or regulatory body imposed on or asserted against Carepliance as a direct result of a Supplier's failure to hold, maintain, or disclose current Compliance Documents, or as a result of the Supplier's conduct in delivering care services.
Providers specifically indemnify Carepliance against any claim, liability, regulatory fine, penalty, or sanction meaning any demand for compensation, payment, or enforcement action brought by any person including a participant, Aged Care consumer, government authority, or regulatory body imposed on or asserted against Carepliance as a direct result of a Provider's failure to comply with its obligations under the NDIS Practice Standards, Aged Care Quality Standards, or any applicable regulatory framework in connection with care services arranged through the Platform.
15.1.1 Any dispute, complaint, or grievance whether between a User and Carepliance, or between Users should be raised with Carepliance in the first instance by contacting contracts@carepliance.com.au or submitting via the Platform's contact form, with a clear description of the issue and the outcome sought.
15.1.2 Carepliance will acknowledge receipt within 5 business days and provide a substantive response within 20 business days.
15.1.3 Where a dispute arises between Users, both parties must raise the matter with Carepliance. Carepliance will act as a neutral facilitator, applying its internal conflict resolution procedures to assist the parties in reaching a resolution. Carepliance's facilitation does not make it a party to the dispute or legally liable for the outcome.
If a dispute is not resolved through the internal process, either party may refer it to mediation. If the parties cannot agree on a mediator within 10 business days, a mediator will be appointed by the Resolution Institute. Costs of mediation are shared equally unless the mediator determines otherwise based on the parties' conduct this is standard Australian commercial mediation practice and reflects that both parties bear responsibility for reaching resolution.
Where internal resolution and mediation are unsuccessful, Users may independently approach relevant external bodies at their own cost and responsibility, including the NDIS Commission, the Aged Care Quality and Safety Commission, the Australian Competition and Consumer Commission, or state and territory civil and administrative tribunals.
Nothing in this clause prevents a party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction. Disputes not resolved by mediation are submitted to the exclusive jurisdiction of the courts of South Australia.
A User may terminate their account at any time by contacting Carepliance or via the Platform account settings. Termination does not extinguish obligations accrued prior to termination. All outstanding fee obligations must be settled in full before account closure is finalised.
Carepliance may immediately suspend or permanently terminate a user's account without notice where:
The User breaches any provision of these Terms and fails to remedy the breach within 5 business days of written notice (where capable of remedy).
The User provides false, misleading, or fraudulent information, including falsified Compliance Documents.
The User's conduct poses a risk to the safety, welfare, or interests of any Care Recipient or vulnerable person.
A Supplier's NDIS Worker Screening Clearance, professional registration, or other mandatory Compliance Document is revoked, suspended, or lapses.
The User is subject to regulatory action, deregistration, or a banning order under any applicable law.
A User fails to pay outstanding fees after being provided with reasonable notice.
Carepliance reasonably believes the User has engaged in Avoidance Conduct (clause 11).
Carepliance reasonably believes the User's conduct has brought or is likely to bring Carepliance into disrepute.
Carepliance is required to do so by law, regulation, or court order.
The User's access to the Platform will be immediately deactivated.
Where a Supplier's account is terminated, their Carepliance ID will be deactivated.
Carepliance may retain User data in accordance with its Privacy Policy and applicable law.
All outstanding fee obligations survive termination and must be paid in full.
Clauses 8, 11, 13, 14, 15, 17, 18, and 21 survive termination and continue in full force.
A User who believes their account has been suspended or terminated unfairly may request a review by contacting Carepliance within 10 business days of receiving notice. Carepliance will consider the request in good faith. Its decision on review is final.
All Intellectual Property Rights in and to the Platform including the software, design, user interface, logos, trademarks, matching algorithms, verification methodologies, data compilations, and all associated content other than User Content are owned by or licensed to Carepliance. Nothing in these Terms transfers any ownership of Carepliance's Intellectual Property Rights to any User.
By uploading or submitting Content to the Platform, each User grants Carepliance a non-exclusive, royalty-free, worldwide licence to use, store, process, copy, and display that Content to the extent necessary to:
Operate, provide, and improve the Platform.
Conduct Verification services and share verified credential information with authorised Users.
Conduct marketing and promotion of the Platform using aggregated, de-identified, or appropriately anonymised information only, in strict accordance with the Australian Privacy Principles and the Privacy Act 1988 (Cth), such that no individual User's personal or sensitive information is disclosed without their separate explicit consent.
This licence continues for the duration of the User's account and, to the extent necessary for ongoing legal or regulatory compliance, after termination.
Users retain ownership of their own Content and warrant that they have all necessary rights to submit it to the Platform without infringing any third party's Intellectual Property Rights.
Carepliance may freely use any feedback, suggestions, or ideas provided by Users without restriction or compensation. Any intellectual property in such feedback is assigned by the User to Carepliance.
Users must not reproduce, publish, distribute, or communicate any part of the Platform's content, data, or reports to any third party without Carepliance's prior written consent.
Carepliance collects, stores, uses, and discloses personal information in accordance with its Privacy Policy, available at www.carepliance.com.au/privacy. The Privacy Policy forms part of these Terms. By using the Platform, Users consent to the collection and handling of their personal information as described in the Privacy Policy.
The Platform collects sensitive information within the meaning of the Privacy Act 1988 (Cth), including health information and criminal history information in connection with police checks and NDIS Worker Screening Checks. Carepliance handles all such information strictly in accordance with the Australian Privacy Principles and its Privacy Policy.
Suppliers expressly consent to Carepliance sharing their verified credential and compliance status with Providers and Care Recipients who access the Platform. This is the core function of the Carepliance ID.
Carepliance retains User data for the period required by applicable law. Records relating to NDIS and Aged Care compliance are subject to mandatory minimum retention periods under the NDIS Act and the Aged Care Act 2024. Upon account termination, Carepliance will deal with User data in accordance with its Privacy Policy and applicable Australian law.
Carepliance may use aggregated, de-identified Platform data for marketing and promotional purposes to grow the platform and connect Providers with qualified Suppliers. Carepliance will not use or disclose any individual User's personal or sensitive information for marketing purposes without that User's explicit consent, consistent with the Australian Privacy Principles and international best practices for data protection.
19.1 Carepliance reserves the right to amend these Terms at any time, including to reflect changes in applicable law, regulatory requirements, Platform features, or fee structure.
19.2 Carepliance will notify Users of material amendments by posting updated Terms on the Platform with a new effective date and version number, and by sending notification to each User's registered email address at least 14 days before the amendments take effect (except where immediate amendment is required by law).
19.3 Carepliance will take direct and indirect steps to ensure Users are aware of and have accepted updated Terms. This may include in-platform prompts requiring acknowledgment before accessing Platform features, email notifications, and requiring re-consent before continued use. A User's continued use of the Platform after the effective date of any amendment constitutes acceptance of the amended Terms.
19.4 If a User does not agree to amended Terms, they must cease using the Platform and close their account before the effective date or as advised/determined by Carepliance.
20.1 These Terms are governed by and construed in accordance with the laws of the State of South Australia, Australia being the State where Carepliance's principal place of business (Headquarters) is located.
20.2 Subject to clause 15, each party irrevocably submits to the exclusive jurisdiction of the courts of South Australia, Australia, and any courts competent to hear appeals from those courts, in respect of any proceedings arising out of or in connection with these Terms.
20.3 As Carepliance operates across Australia, nothing in this clause limits the application of the Australian Consumer Law, the Privacy Act 1988 (Cth), the NDIS Act, the Aged Care Act 2024, or any other Commonwealth legislation. Users in all states and territories retain access to their rights under Commonwealth law regardless of this jurisdictional clause.
These Terms, together with the Privacy Policy and any additional terms published on the Platform, constitute the entire agreement between Carepliance and each User with respect to the Platform and supersede all prior agreements, representations, or understandings, whether written or oral.
If any part of these Terms is found by a court to be unenforceable or invalid, only that part is removed the rest of the Terms remain in full effect. If any provision is found to be invalid, illegal, or unenforceable, it will be severed to the minimum extent necessary, and the remaining provisions continue in full force.
A user cannot hand over their account or contract rights to another person or business without Carepliance's written approval. Users may not assign, transfer, or sublicense their rights or obligations under these Terms without Carepliance's prior written consent.
Carepliance may assign its rights and obligations to any related body corporate or to a successor entity in connection with a merger, acquisition, restructure, or sale of all or substantially all its assets. If Carepliance is sold or restructures, this agreement transfers to the new entity and your rights under these Terms continue unchanged.
Carepliance will not be liable for any failure or delay in performing its obligations where caused by circumstances beyond its reasonable control, including acts of God, natural disasters, cyberattacks, pandemic conditions, changes in law, or actions of government authorities.
All notices to Carepliance must be sent to contracts@carepliance.com.au or submitted via the Platform's contact form or User account. Carepliance will send notices to Users at their registered email address. Notices sent by email are deemed received at the time of transmission, or the next business day if transmitted outside business hours in South Australia.
These Terms are for the benefit of Carepliance and registered Users only. Nothing in these Terms is intended to confer any rights on any third party unless expressly stated.
By using the Platform, all Users specifically acknowledge and agree to the terms of this agreement.
END OF TERMS AND CONDITIONS
LevMar Pty Ltd trading as Carepliance | ABN: 31 689 069 832
contracts@carepliance.com.au | www.carepliance.com.au/terms
Version 2.0 | Governing Law: South Australia, Australia
These Terms and Conditions are the platform governance document for Carepliance.
Users seeking advice regarding their specific legal obligations under the NDIS Framework, Aged Care Act 2024, or any applicable law should consult a qualified Australian lawyer experienced in care sector regulation.