These Terms and Conditions ("Terms") govern your access to and use of our platform, services, and related systems operated by Carepliance, an Australian-registered business supporting healthcare suppliers and providers.
By using our services or website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.
1. Definitions
- "Carepliance", "we", "our" or "us" refers to Carepliance.
- "Supplier" refers to an individual or business that provides services to healthcare recipients and registers via the Carepliance platform.
- "Provider" refers to an approved entity (e.g., Home Care, Aged Care, NDIS provider) seeking compliant suppliers.
- "User" means any person accessing the Carepliance website or systems.
- "Platform" means the Carepliance website, database, and associated systems.
2. Eligibility
To register as a supplier or provider, you must:
- Be at least 18 years old.
- As a supplier hold and maintain an ongoing right to work in Australia.
- Hold a valid Australian Business Number (ABN) or operate under a registered entity.
- Agree to provide truthful and accurate compliance documentation.
3. Use of the Platform
- Suppliers may upload compliance documents and update their profile.
- Providers may search, view, and request services from suppliers listed on the platform, either directly or via a service request through the Carepliance team.
- Users agree not to misuse the platform, attempt unauthorized access, or interfere with platform functionality.
4. Verification & Document Management
- Carepliance collects, reviews, and verifies submitted supplier documents as part of its compliance assurance service to registered providers.
- Each document is reviewed for validity, relevance, and currency based on industry standards and regulatory requirements.
- Suppliers are still responsible for ensuring their documents remain up to date. Automated reminders are sent at multiple intervals before expiry to assist with this.
- Carepliance takes reasonable steps to verify the authenticity and validity of all submitted supplier documents at the time of onboarding and renewal. However, suppliers remain obligated to maintain current and accurate documentation.
5. Service Requests and Payments
- Providers submit a service request through the platform.
- Carepliance matches the request to a suitable Supplier.
- Upon service completion, the Supplier submits a timesheet.
- Carepliance issues an invoice to the Provider.
- Payment is collected from the Provider and disbursed to the Supplier after Carepliance’s margin deduction.
6. Fees and Charges
- Suppliers are not charged subscription fees to join the platform.
- Carepliance charges Providers a margin on completed services.
- Additional optional services may incur separate fees.
- Failure to make payment by the due date may incur a penalty, as agreed between the parties.
7. Confidentiality and Privacy
- Carepliance complies with the Australian Privacy Act 1988 (Cth).
- User data is stored securely and only accessible by authorised parties.
- For more information, please refer to our Privacy Policy.
8. Termination
- Carepliance may suspend or terminate accounts for non-compliance, fraud, or misconduct.
- Users may delete their accounts at any time, provided all open matters are resolved.
9. Limitation of Liability
Carepliance shall not be held liable for:
- Any loss or damage resulting from inaccurate or outdated supplier documentation.
- Disputes or service deficiencies arising between Providers and Suppliers.
- Delays or interruptions caused by third-party platforms or external services.
10. Governing Law
These Terms are governed by the laws of South Australia. Any disputes shall be resolved in courts located within South Australia.
11. Amendments
We reserve the right to amend these Terms at any time. Updated versions will be posted on our website. Continued use of our services indicates acceptance of the updated Terms.
12. Contact Us
For any questions or concerns regarding these terms, please contact us.