Carepliance (“we”, “our”, “us”) is committed to protecting the privacy of individuals and organisations that use our platform and services. This Privacy Policy outlines how we collect, use, disclose, store, and manage your personal and business data, in compliance with the Privacy Act 1988 (Cth) and aligned with internationally recognised best practices, including elements of the General Data Protection Regulation (GDPR).
We operate as a business-to-business (B2B) digital platform facilitating the secure exchange of compliance information between verified service suppliers and approved healthcare providers across Australia.
1. Scope
This policy applies to all users of the Carepliance platform, including:
- Suppliers registering and submitting documentation.
- Providers accessing supplier data for sourcing services.
- Visitors to our website or digital systems.
2. Information We Collect
We collect the following categories of information:
a. Personal and Business Information
- Supplier name, ABN, contact details, business structure
- Document uploads (e.g., police checks, insurance, certifications)
- Provider contact and business details
b. System Usage Data
- Login history, session activity, and usage logs
- IP address, browser type, and device identifiers (for security)
c. Communication Data
- Emails, support requests, and in-platform messages
3. How We Use Your Information
Your data is used to:
- Verify supplier compliance and validity of submitted documentation
- Match providers with suitable suppliers for requested services
- Manage timesheets, service records, and invoicing
- Send compliance reminders before document expiry
- Improve platform performance, security, and user experience
We do not sell, rent, or disclose your information for marketing purposes.
4. Legal Basis for Processing
We process your data:
- To fulfil contractual obligations between suppliers, providers, and Carepliance
- To comply with legal and regulatory requirements in Australia
- Based on your consent where required (e.g., email communications)
- Based on legitimate business interests, such as improving service delivery and platform security
5. Data Sharing and Disclosure
Carepliance may share limited data with:
- Approved providers to whom suppliers have been matched
- Third-party service providers strictly for purposes such as hosting, document storage (e.g., Microsoft OneDrive/SharePoint), analytics, and platform support
- Regulators or authorities, where required by law
All third parties are required to handle your data securely and in accordance with this policy.
6. International Data Transfers
All data is stored on secure servers located in Australia or other jurisdictions with equivalent data protection standards. Any transfer outside Australia will be done in accordance with Australian privacy laws and GDPR-compliant mechanisms (e.g., standard contractual clauses where required).
7. Data Retention
We retain user data:
- For as long as your account remains active
- For a minimum of 7 years where required by financial or business record-keeping obligations
- Until deletion is requested, subject to resolution of all pending services or disputes
8. Security of Information
We implement strict access controls, encryption protocols, and document integrity checks to ensure data confidentiality, integrity, and availability. Only authorised personnel may access your personal and business information.
9. Your Rights
You have the right to:
- Access, correct, or update your personal or business information
- Request the deletion of your account or data (subject to clause 8 in our Terms and Conditions)
- Withdraw consent where applicable (e.g., for communications)
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
10. Cookies and Tracking
We may use cookies and other tracking tools to enhance user experience and analyse platform performance. You may choose to disable cookies in your browser settings; however, this may impact functionality.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in law or platform functionality. We will notify users of material changes via email or prominent platform notice. Continued use of the platform indicates your acceptance of the updated policy.
12. Contact Us
For privacy-related questions or concerns, please contact us.