Carepliance
Version 3 · Last updated 12 April 2026
LevMar Pty Ltd | ABN: 31 689 069 832
www.carepliance.com.au/privacy
Carepliance respects your privacy.
This Policy explains what personal information we collect, why we collect it, how we use it, and your rights. We are committed to handling your information responsibly and in full compliance with the Privacy Act 1988(Cth) and the Australian Privacy Principles (APPs).
Carepliance is operated by LevMar Pty Ltd (ABN 31 689 069 832) trading as Carepliance, a technology platform that connects verified care Suppliers with Providers and Care Recipients across Australia. We are headquartered in Adelaide, South Australia.
We are the data controller responsible for the personal information we collect through the Platform at www.carepliance.com.au
Contact us about privacy:
Privacy Officer
We only collect information that is necessary to operate the Platform and deliver our services. The type of information we collect depends on whether you are a Supplier, Provider, or Care Recipient.
Full name, date of birth, and contact details (email, phone, address)
Australian Business Number (ABN) and right-to-work documentation
Compliance Documents including NDIS Worker Screening Clearance, National Police Certificate, Working with Children Check, first aid certificates, professional board registrations, and role-specific qualifications
Professional profile information including qualifications, experience, skills, availability, and service types offered
Bank account details for payment disbursement
Identity verification documents (government-issued photo ID)
Health information where required for specific professional registrations
Criminal history information obtained through police checks and worker screening clearances or appropriate relevant sources.
Organisation name, ABN, and contact details
Registration details (NDIS registration number, aged care approval details)
Authorised representative information
Billing and payment information
Service request details and engagement history
Name and contact details
NDIS participant number and plan details (where applicable)
Aged care package details (where applicable)
Service preferences, needs, and support requirements
Payment and funding information
Account login credentials (stored securely passwords are encrypted)
Platform usage data and activity logs
Communications sent through the Platform messaging system
Device and technical information (IP address, browser type, operating system) for security purposes
Feedback, complaints, and dispute records
We collect and use personal information for the following purposes:
Create and manage your account
Verify your identity and Compliance Documents
Match and allocate Suppliers to service requests
Issue and maintain the Carepliance ID
Process payments and issue invoices
Track credential expiry and send renewal reminders
Comply with the NDIS Framework, including NDIS Worker Screening requirements
Comply with the Aged Care Framework, including quality and safety standards
Meet our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles
Respond to regulatory enquiries, audits, and legal proceedings
Maintain records as required by law
Monitor for fraudulent, unsafe, or unlawful activity
Investigate complaints and disputes
Report incidents to relevant authorities where required by law
Send account notifications, credential alerts, and service updates
Respond to your enquiries and support requests
Send marketing communications where you have consented
Some of the information we collect is "sensitive information" under the Privacy Act 1988 (Cth). This includes:
Health information (where relevant to professional registration or service delivery)
Criminal history information (from police checks and NDIS Worker Screening Checks)
We collect sensitive information only where it is reasonably necessary for our functions and with your consent, or where we are required or authorised by law to collect it. We take additional care in storing, using, and disclosing sensitive information and apply heightened security controls to it.
We do not sell your personal information. We share information only as described below.
Suppliers: Your verified Carepliance ID and compliance credential status are shared with Providers who access the Platform. This is the core function of the Platform.
Providers: Your organisation name and registration details are visible to a Supplier once a service engagement is underway between you and that Supplier.
We engage trusted third-party service providers to help us operate the Platform. These include:
Payment processors to collect payments and disburse funds
Cloud hosting and data storage providers to securely store Platform data
Identity verification and background check providers to conduct credential checks
Communication service providers to send emails and notifications
These providers are bound by confidentiality obligations and data processing agreements. They may only use your information to provide services to us, not for their own purposes.
We may disclose personal information to regulatory authorities, law enforcement agencies, or courts where:
We are required by law or court order to do so
Disclosure is necessary to prevent a serious threat to safety
We are required to report incidents under the NDIS Framework or Aged Care Framework
If Carepliance is sold, merged, or restructured, your information may be transferred to the new entity as part of that process. Any new entity will be bound by this Privacy Policy or will provide you with equivalent protections. You will be duly notified in advance in writing of any such change or related change to Carepliance’s ownership.
We take the security of your personal information seriously. Our security measures include:
Encryption of data in transit (TLS/SSL) and at rest
Secure, access-controlled cloud infrastructure hosted in Australia, and where overseas such infrastructure complies with Australian Privacy Principles (APPs).
Multi-factor authentication for account access
Regular security assessments and vulnerability testing
Staff training on privacy and data security
Strict access controls only authorised personnel can access personal information, and only to the extent necessary for their role.
While we take all reasonable steps to protect your information, no system is completely secure. If you become aware of any unauthorised access to your account, please notify us immediately at privacy@carepliance.com.au
We retain your personal information for as long as your account is active and for as long as required by law after account closure.
NDIS-related records: minimum 7 years, as required under the NDIS Framework
Aged care records: as required under the Aged Care Act 2024 typically 7 years from the date of last service, or longer for deceased consumers
Payment and financial records: 7 years from the date of the transaction (tax law requirement)
Credential and compliance records: for the period required by the relevant regulatory framework
When information is no longer required, we securely delete or de-identify it.
Under the Privacy Act 1988 (Cth), you have the following rights:
You have the right to request access to the personal information we hold about you. You can access much of your information directly through your account profile. For other requests, contact us:
Privacy Officer | privacy@carepliance.com.au | 08 7092 2696
We will respond within 30 days.
If you believe any personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request a correction. You can update most profile information directly in your account. For changes to verified documents, contact us.
If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, you have the right to make a complaint. Please contact us first at privacy@carepliance.com.au we will acknowledge your complaint within 5 business days and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
You may opt out of marketing communications at any time by clicking "unsubscribe" in any marketing email or by contacting us. Opting out of marketing will not affect your receipt of transactional or service-related communications.
Our Platform uses cookies and similar technologies to help the Platform function, remember your preferences, and understand how it is being used. We use:
Essential cookies: required for the Platform to function, including login sessions and security features.
Analytics cookies: to understand how Users navigate the Platform and improve the user experience. We use anonymised, aggregated data only.
The Platform may contain links to external websites or services. This Privacy Policy applies only to the Carepliance Platform. We are not responsible for the privacy practices of any third-party websites. We encourage you to read the privacy policies of any external services you use.
The Platform is not intended for use by persons under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a person under 18, please contact us immediately.
Carepliance stores all personal information on servers located in Australia. If any data processing involves an overseas recipient (for example, certain cloud service providers), we take reasonable steps to ensure that those recipients handle your information consistently with the Australian Privacy Principles. By using the Platform, you consent to such transfers where they are necessary to provide the services.
We may update this Privacy Policy from time to time to reflect changes in our practices, the Platform, or applicable law. When we make material changes, we will:
Post the updated Policy on the Platform with a new effective date
Notify registered Users by email at least 14 days before changes take effect
Your continued use of the Platform after the effective date of any update constitutes your acceptance of the updated Policy.
For any privacy-related questions, requests, or complaints, please contact our Privacy Officer:
Privacy Officer
LevMar Pty Ltd trading as Carepliance
Ph: 0870922696
Email: privacy@carepliance.com.au
If your complaint is not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
END OF PRIVACY POLICY
LevMar Pty Ltd trading as Carepliance | ABN: 31 689 069 832
privacy@carepliance.com.au | www.carepliance.com.au/privacy
Version 2.0.0 Governing Law: South Australia, Australia